General Terms and Conditions
Welcome to Elements Concept General Terms and Conditions. By using this website you agree to our General Terms and Conditions.
Return & Exchange Policy
We want you to be happy with your purchases. In the event that your purchases do not live up to your expectations, we are happy to exchange it or take it back with a 100% refund (ex delivery costs) within 14 days after delivery/collection. Items need to be in perfect, unused condition when returned.
Purchases which were delivered will be collected by Elements Concept from clients’ address, the collection fee is $35. Alternatively the product can be returned by the client to TheAC (420 Joo Chiat Road) free of charge. Purchases which were collected at 420 Joo Chiat Road, need to be returned to the same address. If you prefer the item to be collected, a fee of $50 will be charged.
Exchange of a purchase will take place within 7 days after return/exchange notification (subject to availibility).
For refunds, items will be collected/returned within 7 days after return/exchange notification and refunds will be processed once items have been collected and checked by The Elements Concept team. Refunds are paid in full (ex delivery costs) via bank transfer.
Our 14-day return policy does not apply to items sold at (exceptional) discounts, such products on sale, showroom display pieces which are sold as is, or damaged products resulting from intentional misuse, abuse, alterations, modifications and incorrect self-assembly.
To request for a return or exchange, please contact us through firstname.lastname@example.org with your order number.
If for any reason, you would like to cancel your order, please contact us (email@example.com) for assistance.
Elements Concept reserves the right to refuse returns and exchanges, when requests do not meet our policy.
All our products are handmade by our team of talented craftsmen and -women in Indonesia. We only use natural materials for our pieces. To enjoy yours we would advise to handle it with care:
- Please don’t expose it to (rain) water and sunshine. Place it in a dry and sheltered place
- When it gets dusty, just clean it with a soft brush. Don’t use water
- You can machine wash the cushion covers at 30 degrees. Don’t tumble dry or use bleach.
We offer a 12 months warranty for all products on mechanisms and manufacturing defects. We will either fix, replace (subject to availibilty) or take the product back with a 100% refund. Any intense wear and tear, damage due to intensive usage, rough handling or improper usage of the product, will not be covered by Elements.
Some of our products need assembly. We are happy to arrange assembly for you, costs are $70 for a single item.
Orders are to be collected / delivered within 4 weeks after placing the order or, in case of a pre-order, after arrival of the shipment with this order. To store products longer than 4 weeks, we will need to charge a fee per week, based on the volume.
Elements Concept respects and maintains your right to privacy, with the highest standards. We collect the contact details of those who submit information by filling in web-based forms, such information from web-based forms is used to provide service to those customers and may be used by Elements Concept for marketing and/or customer relationship purposes. If you wish to update, change or remove your personal information from our database, please contact us at firstname.lastname@example.org.
We will never share your personal information with any third parties. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information stored on our site.
Please do not hesitate to contact us with any questions! You can send an email to email@example.com or call/WhatsApp Lotte +65 8869 9720 (Monday – Friday).
We reserve the right to amend these Terms and Conditions at any time. Changes are effective upon publication.
05 November 2019